Unlock an user account

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Unlock an user account

Background / Value

Unlocking user accounts is one of the most frequently performed action of most help desks. 8MAN makes the password reset revision proof. All actions are documented in the logbook.


Additional Services

If employees use native tools to unlock a sensitive account, AD Logga will capture all activity. Especially sensitive accounts can be monitored with AD Logga alerts.


8MATE AD Logga: Identify locked user accounts

8MATE AD Logga: Monitor a user account


Step by step process

E011-01 EN Einen Benutzer entsperren


1.Use the search field to find the desired user or group.

2.Right-click on the user or group and select "Unlock user" from the context menu. You can do this in the accounts view.

E011-02 EN Einen Benutzer entsperren


1.You must enter a comment, for example "ticket number" or "authorized by".

2.Start the unlocking process.